Internet Security

Is Chewy Legit? Uncovering the Truth About the Online Pet Store


Do you want to purchase pet supplies on the web but fear the trustworthiness of online stores? This article will expose the facts about Chewy, an online pet store. It will furnish you with the details to take a wise decision.

Quick facts: Is Chewy Legit

  • ✅ Chewy is considered one of the most trusted online pet food retailers, with a 4.7/5 rating on Trustpilot (Source: Trustpilot)
  • ✅ Chewy offers free 1-2 day shipping on orders over $49 (Source:
  • ✅ Chewy has over 10 million customers and is valued at over $14 billion (Source: Business Insider)
  • ✅ Chewy has a customer loyalty program and rewards customers for their loyalty (Source:
  • ✅ Chewy has a 100% satisfaction guarantee and will replace or refund any purchase (Source:


Chewy is an online pet store. Selling over 1,000 brands of products, they offer services such as fast delivery and loyalty programs. They are one of the fastest-growing pet care companies in the USA.

Are they legit? We will look at Chewy’s history, customer reviews, and any potential controversies. By the end, you will know if the company is right for you:

  • History of Chewy
  • Customer Reviews
  • Potential Controversies

History of Chewy

Chewy Inc. is an online pet store from America. It was founded by Ryan Cohen and Michael Day in 2011. It is based in Dania Beach, Florida and owned by PetSmart. Chewy began selling pet food, but now has over 8,000 products such as toys, beds, and treats.

  • In 2017, Chewy became a stock on the New York Stock Exchange. It was the biggest consumer IPO in S&P 500 history with a market cap of 8.77 billion.
  • In 2019, Chewy bought Fetch! Pet Care. This gives customers access to professional pet-sitters and pet-walking services.
  • In 2020, Chewy acquired Petsponder. This provides customers with veterinary advice and access to medications/treatments.

Founded in 2011 is an online pet supply store, established in 2011. With more than 8 million products, they provide a huge range of pet items. stocks goods from big pet food brands like Purina, Science Diet, Hill’s Science Diet and Royal Canin. Plus, veterinary diets, treats, supplements and over-the-counter medications. Furthermore, they even have a selection of non-food items, like bowls and toys for dogs, cats and other small animals.

Chewy offers free delivery on orders over $49 and same day delivery in specific areas. Moreover, they offer low prices on nearly every item they sell, plus free online vet advice for your furry friend’s health matters.

Acquired by PetSmart in 2017

In 2017, Chewy was bought by PetSmart. This was a big moment for Chewy and its customers. PetSmart has many stores, so Chewy could give customers in America a large variety of products. These included pet food, toys, clothes and tools. The move also made sure that Chewy customers had access to the best brands. Plus, same-day delivery was available in some areas of the US.

Customer Reviews

Searching for an online pet store? Many customers rely on reviews before deciding. These provide real opinions from others who have already tried the service. They give details on product quality, customer support, delivery speed, and more. offers 2 million products from trusted brands. Plus, customer service is available 24/7. Product comparisons are also available for each pet need. Prices are affordable and satisfaction is guaranteed.

Chewy has over 130,000 reviews on Trustpilot with a 4-star rating. It’s clear why customers feel comfortable buying from Chewy –– finding out the truth about the store!

Reviews from Trustpilot

Trustpilot is a popular spot to look when searching for an online pet store. Reviews from Trustpilot can be used to judge a company’s legitimacy and customer service. It can help understand USProductTesting’s and Chewy’s services.

Trustpilot provides a 3rd-party review system. Customers can leave reviews about their experience with USProductTesting. The reviews on the company’s page show the business’s legitimacy. Higher ratings mean better customer service and delivery. Lower ratings point to subpar services or problems with returns or cancellations.

It’s important to read the negative reviews on USProductTesting’s page. Though there are many positive experiences, too much negative feedback could mean Chewy has issues in their customer service. This should be considered when choosing an online pet store.

Reviews from Google

For the legitimacy of an online pet store, Google reviews are great. Chewy has over 33,000 Google reviews with a 4.6/5 stars rating. Customers said they got their orders fast, prices were good and customer service was great.

Google reviews show the majority of customers’ opinions. Checking Chewy reviews on Google proves this online pet store is legit and provides great customer service experiences.

Pros and Cons

Introduction-Is Chewy Legit? Uncovering the Truth About the Online Pet Store provides online pet-store shopping with a wide selection of products. Pros? Discounts, great customer service, and fast delivery! Cons? Limited product selection, out-of-stock items, and slow delivery times.

Pros include discounts on food, supplies, and pet meds. Plus, their customer service is top-notch. Orders are typically shipped within 24 hours.

Cons? Limited selection, out-of-stock items, and delivery times vary based on location and shipping speed.


Chewy, an online pet store launched in 2017, is highly popular. They offer quality products at competitive prices. Plus, they have unbeatable customer service and delivery times.

One benefit of Chewy is their huge selection of pet supplies. Shopping online makes it easier to compare items. Chewy has almost anything imaginable related to pets. From food and treats, to toys, accessories and medication. They even have exclusive deals with major brands.

Finally, customer service reps are friendly and helpful. This means a great buying experience every time!


Chewy is pricey for certain items. You don’t have access to customer service in person. Plus, shipping charges are a bit too high. Chewy’s prices are unbeatable, but not the most affordable. They do offer phone and live chat customer service, yet no in-store option. Shipping prices are normally higher than other pet stores who give free delivery over a certain amount. Specialty items aren’t usually available either.

Prices and Shipping

Chewy is an online pet store with a wide range of pet products. Dog, cat, bird, fish, reptile and small animal owners can find items like food, treats, toys and supplements. Plus, customers enjoy free shipping on orders over $49 within the contiguous United States. Orders placed before 4 p.m. EST will ship out the same day!

Prices at Chewy are competitive with other pet stores like PetSmart and Petco. They offer frequent sales on items like dog beds and cat furniture, making it easy to save. Plus, they have a price matching policy. Customers can request to match any online competitor’s pricing up to 14 days after their purchase. So, customers can be sure they’re getting the best deal when shopping with Chewy.


Chewy has great prices for pet supplies. Prices differ, but usually they’re as low as, or lower, than other pet stores. Plus, they offer free shipping on orders over $49, and subscriptions for extra savings. Even better, Chewy has a price-match guarantee. That means customers get the lowest price from third-party vendors. Shopping with Chewy ensures customers always get the best value for their money.


Chewy is an online pet store. They offer fast, free shipping to the contiguous 48 states, on orders that are over $49. There’s express delivery, 1-2 days and costs around $9.99. Plus, Priority Overnight delivery, 1 day and costs around $19.99.

Customers can choose to ship the order to their home or business. Or, pick it up at a Chewy location. Plus, free returns for any reason within 30 days when customers use the prepaid return label.


Chewy is legit! Their customer service is top-notch, and their pet supplies are competitively priced. Plus, orders over $49 get free shipping. They even offer frequent promos, discounts, and coupons, so you can save money. All in all, Chewy’s a great choice for pet owners.

Get food, toys, or any other pet product – new or returning customers won’t be disappointed!

FAQs about: Is Chewy Legit

Q: Is Chewy a legitimate business?

A: Yes, Chewy is a legitimate business that has been in operation since 2011. Chewy is an online pet supply store that sells a variety of products for cats, dogs, fish, birds, and other small animals.

Q: Does Chewy offer competitive prices?

A: Yes, Chewy offers competitive prices and often has discounts and promotions available. Additionally, Chewy offers free shipping on orders over $49.

Q: Does Chewy have a customer service team?

A: Yes, Chewy has a dedicated customer service team available 24/7 to help customers with any questions or concerns. Chewy also has a live chat feature on their website so customers can get help in real-time.