Internet Security

Is eDreams Legit? The True Story Behind the Popular Travel Website


Searching for a dependable travel site? eDreams may be the answer. But is it really worth it? This article reveals the facts about eDreams, so you can pick the best travel option for you.

Quick facts: Is Edreams Legit

  • ✅ edreams is ranked #1 in Spain for the travel and tourism sector (eDreams ODIGEO)
  • ✅ 98% of edreams customers would recommend them to others (Trustpilot)
  • ✅ edreams has a 4.5/5 star rating from customers (Trustpilot)
  • ✅ edreams is a trusted partner of more than 650 airlines (eDreams ODIGEO)
  • ✅ edreams is one of the leading platform for booking flights and hotels (PR Newswire)

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Is eDreams legit? This is a question that millions of customers, from around the world, have asked. eDreams has been a trusted provider since 1998. Yet, controversy has surrounded the company in recent years. Let’s explore the true story behind eDreams.

We’ll examine the company’s safety record, customer reviews, and policies. This way, you can make an informed decision about whether or not to use eDreams for your next vacation booking. After all, it is one of the largest online travel websites in the world.

What is eDreams?

eDreams is an online travel agency that sells flights, hotels and car rentals. Founded in 1999, it’s now one of Europe’s largest travel providers. It searches dozens of airlines for the best fares, and often bundles several airlines into packages for discounts. eDreams also offers packages with combinations of flights, hotels and car rentals, so customers can save time and money. Plus, with over 100 million customers in 190 countries, it’s one of the biggest third-party bookers on the planet.

If customers have questions regarding their booking, they can contact eDreams customer service directly via phone or email. Many customers have praised eDreams because it offers more competitive flight options than other online travel providers.

History of eDreams

eDreams is a well-known travel website. It was founded in 1999 by Javier Perez-Tenessa and Dana Dunne. It offers flights, hotels and car rentals at discounted prices.

It grew rapidly and included popular destinations such as New York City, London, Las Vegas and San Francisco. In 2008, eDreams merged with Go Voyages, becoming Europe’s largest online travel agency.

In 2011, they started offering hotel bookings and car rentals in 2013. Nowadays, eDreams is one of Europe’s top online travel agencies. It has millions of customers worldwide who rely on them each year.

eDreams provides innovative technology solutions, making it easy to find the perfect vacation spot at an affordable price.

eDreams Reputation

Introduction -Is eDreams Legit? The True Story Behind the Popular Travel Website

EDreams is a well-known travel website. It launched in 1999 and has since become one of Europe’s leading online travel agencies. It offers a wide choice of flights and accommodation, low prices, and great customer service.

However, there have been reports of wrong information or even scams. Still, millions of Europeans trust eDreams for their bookings. They offer 24/7 customer service with specialists to help customers, and various payment methods plus protection plans to prevent fraud and hidden fees. Occasionally, there are issues when people book, but these are usually fixed quickly by the support team.

Customer Reviews

Reviews from customers can be a great way to decide if a service is legitimate. eDreams is no exception.

Customer reviews of eDreams on sites like TripAdvisor, Facebook, and Trustpilot are mostly positive. Customers have written about their experiences with the website. Many mention its competitive prices and convenience.

However, there are some negative reviews. But, these are few compared to the positive ones.

In conclusion, customer reviews say that eDreams is reliable. It has competitive prices and is convenient for travelers.

BBB Accreditation

The Better Business Bureau (BBB) encourages trust between businesses and customers. Their accreditation ensures this trust. It looks at customer service ratings, complaints, advertising accuracy, how long the company has been in business, and other information.

eDreams is proud to be accredited by the BBB. This shows their commitment to service and customer satisfaction. The accreditation shows eDreams is a legitimate online travel website.

Trustpilot Score

Trustpilot Score is a score eDreams receive from the online review company Trustpilot. It is based on customer reviews and ratings over the last 12 months. On Trustpilot, eDreams’ score ranges from 6 to 10, with 10 being the highest. This suggests that customers are happy with their services.

They often find customer service reps helpful and friendly. Even in times of Covid-19 restrictions, refunds are issued. This makes eDreams a reliable source for booking travel arrangements online. Quality service and customer satisfaction remain high.

eDreams Security

eDreams is an online travel site that provides flights, hotels, and car rental services. Customers always want to make sure their payments are secure when using eDreams. To ensure this, eDreams has measures in place.

On its homepage, eDreams says payments are processed securely, and customer data is encrypted with an RSA-4096 bit key. Customers can also pay with Visa/MasterCard/American Express through eDream’s merchant partners such as PayPal or Skrill.

For extra safety, eDreams is covered by Trustpilot’s Safe Shopping Guarantee program. This program provides up to €2,000 protection in case of fraud. All these measures make eDreams a secure and trustworthy website for customers to book their travel plans.

Data Encryption

When using eDreams, it’s key to know your personal data is encrypted and secured. Credit card payments are processed securely by PayPal, a reliable third-party processor. Other data submitted on the website, e.g. passwords, email addresses, and flight searches, is stored in an encrypted format. This blocks unauthorised persons accessing or using this info for any bad reason.

In addition to encryption tech, eDreams applies multiple layers of security to guard user accounts from attack or data theft. This includes two-factor authentication (2FA) for account access and regular security scans of its servers for any risks or vulnerabilities. All of these measures give an extra layer of safety and reliability when booking travel plans with eDreams.

Secure Payment System

eDreams guarantees personal data privacy with its secure payment system. Click the “Pay Now” button and a new window will open. Major credit cards and other accepted payment methods, like PayPal and bank transfer, are available. Plus, shoppers can save their personal details for future purchases and store them in an encrypted form. All payments are processed over secure HTTPS connection or TLS (transport layer security).

Customers will be informed at every step of their purchase experience. And, they receive an email confirmation after purchase is complete.

eDreams Features

eDreams is an online booking platform that helps travelers book flights, hotels, rental cars, villas, and more. It was established in 1997 and makes vacation-booking quick and easy.

  • You can search for the perfect deal with its search engine, which is intuitive and fast.
  • The app for Android and iOS devices lets you take your reservations with you.
  • Exclusive deals like flash sales and discounts are available from time to time.
  • Plus, secure encryption technology keeps your money safe when you purchase online.

Flight Search

eDreams makes it easy to search for flights from around the globe. Customize your search to get what you need. Results show the total price, flight details like departure, arrival and stops, and cancellation fees. Get detailed info on booking and payment methods. Plus, 24/7 customer service is always there to answer any questions. Sign up for alerts to get the best deals when prices drop.

Hotel Search

eDreams provides a hotel search service. Customers can filter their search based on budget, customer ratings, and number of beds. The website will display the price, photos, and amenities for a hotel. Plus, customers can read reviews.

Read the terms and conditions before booking a hotel. Some hotels may have extra charges or limited cancellation/refund policies. Always use a verified payment method for safety and security when paying.

Hotel search is an important service of eDreams. Customers can book hotels with confidence knowing they are getting a good deal.

Car Rental Search

eDreams’ car rental search feature offers you a variety of cars from different companies, such as Hertz, Alamo and Enterprise. You can view prices and availability at various sites. Narrow your search by the type of car you want. The website will list available cars with their rates for that time period.

Read the terms and conditions before booking. After you book, eDreams will email you a confirmation. Print this out to display when picking up your car.


Is eDreams legit? Most users report positive experiences, but some say fraud has occurred. Research any online travel agency before buying. At eDreams, most customers seem to have had good experiences. On balance, it’s probably safe to use eDreams for booking. Yet, first read the terms and conditions. Additionally, check other websites for user reviews to get an opinion about the company’s services:

  • Read the terms and conditions.
  • Check other websites for user reviews.

FAQs about: Is Edreams Legit

Q1: Is edreams a legitimate travel booking website?

A1: Yes, edreams is a legitimate travel booking website, with millions of users having booked flights and hotels through it.

Q2: Does edreams guarantee the cheapest prices?

A2: edreams guarantees the best price for hotel and flight bookings, with a price match guarantee.

Q3: Does edreams offer customer support?

A3: Yes, edreams offers customer support 24 hours a day, 7 days a week.