Internet Security

Is Mercari Legit? Uncovering the Truth about the Online Marketplace


Shopping online? Stressed? Check out Mercari – a peer-to-peer marketplace. Before you buy or sell, you need to know: is Mercari legit? Get the truth here!

Quick facts: Is Mercari Legit

  • ✅ Mercari is the largest mobile marketplace in the US with over 14 million active users (TechCrunch).
  • ✅ Mercari has facilitated over $1 billion in transactions since its inception in 2013 (Forbes).
  • ✅ Mercari is transforming the online second-hand market and has facilitated over $3 billion in transactions in 2020, up from $2 billion in 2019 (Business Insider).
  • ✅ Mercari has become a leader in mobile commerce with over 2.8 million transactions taking place every day (Vox).
  • ✅ Mercari received a $75 million investment in 2018 and is valued at almost $2 billion (CNBC).

Overview of Mercari

Mercari is an online market for buying, selling, and trading items. It was founded in 2013 in Japan and is now one of the most popular marketplaces. The US loves it too! The Mercari App is on Apple’s App Store and Google Play Store – so no matter the device, people can access the marketplace.

The best thing about Mercari? You can sell items you want to get rid of, or buy new or used items at a great price. Plus, there’s a lot of variety – clothes, shoes, electronics, home decor, and more. Mercari checks the quality of each product before approval, so customers know they are getting the real deal from verified sellers.

History of Mercari

Mercari was started in 2013 by Shintaro Yamada and Ryo Ishizuka in Tokyo, Japan. They wanted to make an online marketplace, so people could buy and sell without any difficulty or fees.

It has grown quickly and, in 2021, it covers 14 markets, including the U.S., Japan, Germany, the UK, France, Spain and Italy. Also, it has more than 50 million users around the world. Mercari was recently listed in the Tokyo Stock Exchange’s Mothers Market.

Mercari is devoted to making a safe platform for buyers and sellers. It provides various payment options, like PayPal and Apple Pay. Moreover, it has buyer protection plans that guarantee refunds if items are not delivered or not as described. Furthermore, it is continuously developing its platform with features like instant messaging with sellers, so customers can ask questions before buying an item.

How Mercari works

Mercari is a place to buy and sell used and new items! Simply create a free account and you’re ready to shop. If you’re buying something, search the site’s collection and hit ‘Buy Now’ when you’re ready. If you want, you can also leave comments or message the seller.

If you’re selling an item, first take some pictures of it. Then, pick the right category, enter a title and description, set the price (including shipping), and submit your listing. Soon, buyers will be able to make offers or ask questions about the product.

Security and Safety

Security and safety are key when shopping online, especially on Mercari. It keeps customer data safe by using server-side encryption and limits the use of personal information for payment processing and order fulfillment.

For added security, Mercari provides an in-app chat system for customers to communicate safely with sellers. Messages sent through this system are encrypted.

Plus, customers can remain anonymous and keep sensitive data confidential. This way, shoppers can shop securely without worrying about identity theft or fraud.

Payment security

Mercari takes payment security very seriously. They keep up with the Payment Card Industry Data Security Standard (PCI DSS) and SSL encryption to protect customers’ personal info. Mercari doesn’t store payment information on their servers. All of these measures guarantee secure payments and safe data.

Customers have lots of payment options to pick from:

  • debit/credit cards
  • PayPal
  • Venmo
  • Apple Pay
  • Google Pay

Approved payments are processed right away, so customers can get their items quickly.

Seller protection policies

Appen has safety policies for sellers. The Seller Protection Policy guarantees reimbursement for items that aren’t delivered or not as described. It also protects against wrong charges or rights violations. This gives sellers confidence when trading.

The Dispute Resolution Policy outlines the process of resolving issues between buyers and sellers. This includes:

  • Sending emails and evidence
  • Getting in touch with Appen customer service
  • Providing customer support when needed

Mercari’s Trust & Safety team

Mercari’s Trust & Safety team is devoted to securing buyers and sellers. They monitor all transactions and check that every trade is safe.

The team also verifies users before they can access certain services. This creates a secure environment for users to buy from each other without worries.

The team offers helpful advice on how to protect personal data and stay safe online. If there are any issues, Mercari’s Trust & Safety team is ready to provide support. They make sure buyers get the products they bought safely.

User Reviews

User reviews are super helpful when it comes to learning about online marketplaces like Mercari. They let us know about the reality of using the platform. We can learn how people feel about its features. Also, how they find customer service.

Reading reviews helps us decide if we should shop on Mercari. It also gives Mercari a way to learn how customers feel. And it can be used as an example of how others enjoy shopping there.

Positive reviews

Mercari’s reviews are on the rise! People love their secure payment methods, easy-to-navigate website, and quick buying/selling process. Customers also appreciate the helpful customer service and low fees compared to eBay or Craigslist. All of this makes them feel safe when using the app or website – leading them to recommend Mercari to others.

Negative reviews

Negative reviews happen to Mercari, like other online marketplaces. Though reviews are usually positive, some buyers experienced frauds or no customer service support. So, buyers must be extra careful when shopping on the platform. Disputes may be hard to solve.

Read descriptions carefully, and check items before leaving a review. Generally, Mercari is safe and reliable. However, stay diligent as a buyer.

Pros and Cons

Reputation and Reviews-Is Mercari Legit? Uncovering the Truth about the Online Marketplace

Mercari has its pros and cons.

  • Pros: it’s user-friendly and easy to list items. You can also ship directly to buyers. Their “Fee Free Weekends” gives the potential for more earnings.
  • Cons: some buyers don’t get their orders on time or in the condition they expected. Sellers can also lose money from sales due to their buyer protection policy. To avoid this, proper communication between buyer and seller is key.


Mercari is the go-to online marketplace due to its low cost. You won’t find extra costs here. Plus, their pricing scheme is one of the most competitive. Every item has a fee structure based on weight and type. Generally, it’s a flat 10%. Cheaper than eBay and other online marketplaces.

Convenient shipping too. Most items need to be sent within three days via USPS or FedEx. Tracking info and insurance up to $200 included for added protection. So buyers can rest easy when shopping at Mercari.


Mercari is an online marketplace with good repute, but it has some cons. Consider these before purchasing on Mercari:

  1. Fees and Charges: Mercari has a 10% flat fee that can increase quickly if you buy multiple items. Delivery fees may be higher than what you’d find on other marketplaces.
  2. Limited Payment Options: You can pay with credit/debit cards, Apple Pay or PayPal. This may limit the buyers you can reach if they don’t use these payment methods.
  3. Buyer Protection: Mercari has buyer protection up to a certain amount, but it won’t cover all purchases. This means you could get scammed or buy a faulty item with no recourse.


Mercari is a trustworthy online marketplace. It gives customers a protected platform to purchase, sell, and even trade from their own home. The platform’s ease and straightforward user interface let customers quickly locate what they want and finish transactions fast. Plus, Mercari ensures the security of users’ monetary details with secure payment processors like PayPal.

In conclusion, Mercari has supplied users with a genuinely safe way to do business online. Its user-friendly interface, reliable customer support services, and secure payment processing make it a great option for buyers and sellers. Mercari is a top pick when it comes to online marketplaces.

Final thoughts about Mercari

Mercari is legit; yet, it lacks the same protection as other marketplaces. This is because of its open trading platform. However, Mercari has strict guidelines to ensure a safe environment. But, buyers may be hesitant to purchase due to no policies on refunds or returns.

Also, buyers must be mindful of shipping fees and sales taxes from third-party sellers. These can make an inexpensive item pricey. Additionally, buyers need to pay attention to condition of the item, especially electronics, to ensure it works properly.

Finally, Mercari is legit and provides an easy-to-use interface for buying, selling, and trading items. Many sellers have found success here. Buyers can access unique items at affordable prices – if they research products and sellers before buying.

FAQs about: Is Mercari Legit

Q1: Is Mercari a legitimate company?

Yes, Mercari is a legitimate company and is a leading e-commerce platform in Japan. It is also a popular choice for buying and selling items in the United States.

Q2: Is Mercari safe?

Yes, Mercari is a safe platform to buy and sell items on. All transactions are securely processed and all personal information is kept secure.

Q3: How does Mercari work?

Mercari is an online marketplace where users can buy and sell items. Users can list items for sale, set their own prices, and sell directly to other users. Mercari also offers its own payment processing service, as well as shipping services.