Internet Security

Is Monoprice Legit? Uncovering the Truth Behind This Online Retail


Considering buying from Monoprice? Can’t decide if it’s a legitimate website? Find out the truth! Is Monoprice legit? Get the answer here!

Quick facts: Is Monoprice Legit

  • ✅ Monoprice has a 4.7/5 star rating on Trustpilot, with over 8,000 reviews (Trustpilot)
  • ✅ Monoprice is accredited with the Better Business Bureau and has a “B+” rating (Better Business Bureau)
  • ✅ Monoprice has been in business since 2002 (Monoprice)
  • ✅ Monoprice received an average customer satisfaction rating of 4.7 out of 5 stars in 2019 (OpinionLab)
  • ✅ Monoprice has sold over 8 million cables since its founding (Monoprice)

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Monoprice is an online retailer that sells electronics and accessories at low prices. Established in 2002, it has become popular with customers looking for quality products at unbeatable prices. It has a wide range of goods, from computer parts to audio equipment and more. Tech lovers around the world love Monoprice.

So, is Monoprice legit? Are the prices too good to be true? Is the quality good? This article looks into Monoprice. We’ll look at customer reviews, product quality, and more. We’ll help you decide if Monoprice is the right choice when you shop for tech.

Overview of Monoprice

Monoprice is an online retail store that sells tech and lifestyle products with amazing prices. They trust the quality of their products, which come from credible vendors, manufacturers, and distributors. Therefore, Monoprice offers a 30-day return policy for most items purchased from the website or authorized resellers. If the item does not meet expectations, or is defective, it can be returned for a full refund or exchange.

US customers can take advantage of free shipping for orders over $49, a two-day express shipping option and special discounts for members.

Quality of Products

Monoprice is legit! Quality products, low cost. Monoprice tests each product. They set strict parameters and always exceed customer expectations. The team inspects each item before shipping. Plus, a 30-day return policy. Thousands of repeat customers trust Monoprice. Low prices & high-quality make them one of the most respected online stores.

Review of product categories

Monoprice – a California-based online electronics shop – has been a reliable source of great deals and low prices since 2002. With more than 15,000 products, ranging from cables, audio/video equipment, to furniture, art prints, computers and more, their selection is always changing with new arrivals every month.

When shopping at Monoprice, customers can review products by relevance, price or popularity. They can also search by product category, or browse sale items featured on the website. Detailed product descriptions, plus reviews from other customers, help ensure customers make an informed purchase. The customer service team is available to answer any queries or questions.

Customer reviews

Customer reviews can show whether an online store, such as Monoprice, is trustworthy. Monoprice has a lot of customer reviews on sites like Amazon and Trustpilot. Ratings range from 1-star (the worst) to 5-stars (the best).

Most reviews are very positive. Many people like Monoprice’s selection and prices. Plus, they ship quickly. The average rating is 4 out of 5 stars. People also praise their customer service; it is essential for any online store.

Quality assurance process

When it comes to online retail, quality assurance is a must. Monoprice, an online electronics and home appliance retailer, takes this process seriously. They have a multi-level approach for checking and re-checking their inventory. Every product must pass tests before it is shipped. This includes verifying functionality, accuracy and design. Plus, they use specialised testing equipment in their facilities to guarantee quality.

Customer reviews are also taken into account to identify potential issues quickly and efficiently. Monoprice is all about providing the best customer service experience. So, the answer to – Is Monoprice legit? – is a resounding YES!

Shipping and Returns

Monoprice is an online retail store, providing a variety of products from consumer electronics to home and office accessories. Shipping and returns are vital when shopping online. That’s why you should know what Monoprice offers for shipping and returns.

Domestic and international shipping are available. Most orders are shipped within one business day. Domestic orders usually arrive in 2-7 business days, depending on the selected shipping method. Standard Shipping is generally the most cost-effective, but Expedited Shipping is available for faster delivery at a higher cost. For international orders, Monoprice offers Priority Mail Express International (5-10 business days) and Priority Mail International (6-14 business days).

Monoprice also has a 30-day returns policy for most items. Provided these items are returned in their original packaging with all accessories included, customers can take advantage of this policy. However, they must contact customer service before initiating a return, as some items may have extra fees or restrictions.

Shipping times and costs

When you shop for electronics or other common items, shipping times and costs are important. Does the company offer free shipping? How long will your product take to arrive? Are there any extra fees? These questions must be asked when you research Monoprice.

Monoprice usually has great shipping times and costs. US orders arrive within 7-14 days, shipped by FedEx, UPS, or USPS Priority Mail Express. Canadian orders take 10-15 business days (often sooner).

Plus, Monoprice offers free shipping for orders over $50 and a flat rate of $4.99 for orders below that. International customers can expect delivery up to 20 business days, depending on your location and the carrier used by Monoprice.

Return policies

It’s vital for shoppers to know a retailer’s return policy before buying. offers a good return policy if you’re not content with the purchase. You can return any item or product within 30 days and be given a refund, except shipping and handling fees. But, any items not bought from are not valid for return or exchange. Furthermore, all sales items are non-refundable and must come with original packaging and components to receive the refund.

To get the refund swiftly, it’s best to insure the package and use a traceable delivery method such as FedEx or UPS when returning products. Any queries about Maculaut’s return policy? their customer service team is ready to help from 9 AM – 5 PM PST Monday – Friday. Contact them by phone at +1 (800) 929-3010 or email

Customer Service

Final Thoughts-Is Monoprice Legit? Uncovering the Truth Behind This Online Retail

Monoprice has a team of customer service personnel to aid customers with requests or inquiries. They can be contacted by phone, email or live chat. There’s an FAQ page too, with answers to commonly asked questions. Plus, a satisfaction guarantee of 30 days for an exchange or refund, if customers aren’t satisfied.

Payment options include credit cards, PayPal, Amazon Pay and even financing. With all these, customers can feel safe when shopping with Monoprice.

Response times

Customers need to trust online retail stores. One way to measure reliability is by analyzing response times. Monoprice offers live chat, email and phone. TrustPilot revealed emails take 3-4 days for a response. Phone calls take approx. 24 hours. Live chat is the fastest at 28 minutes. These numbers may be low, but Monoprice still provides prompt customer support. Making them legit.

Online support

Monoprice offers awesome support to its shoppers. They can submit a ticket, email the customer service team, or chat with a rep when needed. Plus, there’s a dedicated group of customer service reps available all week to help with anything from order status to product info and returns.

There are even tutorials on the website, and an FAQ page with plenty of Monoprice-related questions. So customers can get the most out of their orders!

Phone support

Chicwish offers phone support to customers. They can speak with a representative from 8am – 5pm CST, Monday – Friday. For inquiries about orders or products, customers can also email or use the online contact form.

Chicwish is proud of their fast delivery times, so customers can begin enjoying their order right away!


At Monoprice, customers can trust their data is safe. Monoprice uses SSL tech to protect data from misuse, and payments are processed by a secure third-party. Monoprice also uses Thawte encryption and VeriSign server authentication for extra layers of protection. Any info given is sent securely, not readable by others.

Plus, customers can opt in for two-factor authentication for added security when buying online. This requires entering a code to verify customer identity before the purchase is complete. All these measures make sure customers’ data is secure when shopping with Monoprice.

Payment security

Customers want to know if their credit card info is safe when they shop at Monoprice. Yes! Monoprice uses SSL (Secure Sockets Layer) tech. Plus, customers can use PayPal, a secure payment method.

When customers pay with a credit card, Monoprice has zero liability protection from fraud or unauthorized transactions when reported in time. So, customers can be sure that their payment info is safe with Monoprice.

Website security

Hilymall is dedicated to website security! They employ multiple layers of security, like SSL technology and encryption protocols. Plus, extra measures are taken to ensure customer data is safely stored on servers. They use the latest tech to guarantee your payment and confidential data is secure when you shop. A new company, but Hilymall knows how to put safety first!


Monoprice is one of the top online retailers. They have a huge range of tech and lifestyle products at competitive prices. In the past, they have had complaints but they were resolved. Their customer satisfaction is good.

In conclusion, it’s legit. Quality products, efficient customer service and good delivery times. Plus, Monoprice deals with customer grievances and provides solutions. Buyers can shop with confidence. Good value for money!

Summary of findings

Monoprice is an esteemed online store selling electronics and computer accessories. Google rates it 4.8/5 stars, with over 63,000 customer reviews. Prices are low, with free delivery for orders over $25, and a generous return policy. There are also discounts throughout the year.

Monoprice promises quality and satisfaction. It gets praise for frequent sales, fast shipping, simple returns and helpful customer service. It’s clear why Monoprice is highly regarded—quality products at a budget-friendly price!

FAQs about: Is Monoprice Legit

Q1: Is Monoprice a legitimate website?

A1: Yes, Monoprice is a legitimate e-commerce website that sells electronics, home and office supplies, and various other products.

Q2: What is the return policy for Monoprice?

A2: Monoprice offers a 30-day return policy on most of its items. Items must be returned in the same condition that they were received in order to receive a full refund.

Q3: Does Monoprice offer free shipping?

A3: Yes, Monoprice offers free standard shipping on most orders over $35.