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Is Rugs USA Legit? Uncovering the Truth Behind the Company.


Rugs USA? Thinking of buying? Don’t risk it! Get the facts before you shop. Here’s the truth about this popular rug store. Shop with confidence!

Quick facts: Is Rugs Usa Legit

  • ✅ Rugs USA has an average customer rating of 4.7/5 stars according to (Source:
  • ✅ Rugs USA offers free shipping on orders over $45 (Source:
  • ✅ Rugs USA has been in business for over 15 years (Source:
  • ✅ Over 94% of customers recommend Rugs USA (Source:
  • ✅ Rugs USA offers a price match guarantee (Source:


Is Rugs USA really worth the money? This article will help you decide. We’ll investigate customer reviews, product quality, and value for money. So we can uncover the truth about this online retailer of area rugs and home décor. They claim to offer unbeatable prices, with the best materials and craftsmanship. Let’s find out if it’s the right pick for your home needs!

Overview of the Company

Discount Direct is an online retail arm of Rugs USA Group, an Atlanta-based home décor and furniture retailer. Rugs USA is becoming well-known for its area rugs, décor and furniture.

Discount Direct offers many quality items such as outdoor rugs, accent chairs, poufs, and power recliners, at a discount of up to 50%. Discount Direct was made to make buying top-notch products easy and inexpensive. Prices here are typically 20% – 50% less than regular price. With Discount Direct, you’ll find something you adore at a great price!

History of the Company

Rugs USA was established by Steve Shapiro in 1998. His mission? To provide stylish yet affordable rugs and carpets.

Over the years, the company has accomplished great success. It was featured on Shopify Plus in 2015 for having over $50 million in web sales. Plus, it won the National Rug Retailer Association (NRRA) Award for Business Excellence in 2018.

The company now offers a wide selection of products to fit any home and budget. They have everything from handmade area rugs to modern shags and hand-braided accents. Plus, they offer one of the largest selections of home decor items online, including wall art, curtains and pillows.

Rugs USA ships nationwide within 1-5 business days and has warehouses located in Los Angeles and Atlanta. So customers can get their new items quickly!

Quality of Products

Is Rugs USA legit? Yes! They offer high-quality products. Carpets, rugs and runners for indoor and outdoor spaces. For more than 20 years they’ve been in business. Prices are reasonable.

Materials include polyester, wool, cotton and bamboo. Weaves like shag and sisal woven carpets and rugs. There’s also a signature collection of hand-knotted luxury carpets from 100% New Zealand wool.

Rugs USA offers quality home décor items at an affordable price. Plus, they have sales promotions throughout the year. Quality and value is what they provide. Great customer service too!

Types of Rugs Available

Rugs USA specializes in rugs! There are machine-made, handmade, and tufted options. The colors, shapes, and sizes differ.

  • Machine-made rugs are from synthetic fibers and have an even look.
  • Handmade rugs are from natural materials, such as wool or silk. They can be hand-knotted, hand-tufted, and hand-loomed.
  • Tufted rugs are created with needles and yarn by machines. They come in loop or cut pile designs.

Rugs USA is a great option for decorating any room!

Quality of Materials

When researching a company, one key point to consider is product quality. With Rugs USA, customers can trust that all materials used are top-notch. Carpets are constructed with fabrics that match or exceed industry standards for softness, thickness, colorfastness and durability. All dyes and colors used in carpets are designed to last, and resist fading. Customers can pick from an array of fibers like cotton, wool, silk and synthetic blends. Every rug comes with a manufacturer’s warranty to ensure satisfaction against any defects or craftsmanship issues.

Consumers should feel confident when shopping with Rugs USA that they will get quality goods made with the best materials.

Durability of Products

Rugs USA produces strong, long-lasting products. They source them from nations like India, China, Egypt and Morocco. These carpets are made of top quality materials that have been checked for their strength and durability. Customers report that their rugs continue to look like new, even after a lot of usage.

Plus, Rugs USA provides warranties for their product lines in each rug category. This gives customers assurance that they are buying a reliable product from a trusted company with a great record of customer service.

Customer Reviews

Customer Reviews are a great aid for those who are considering buying a product or service. They provide details on quality, cost, and if the company is real or not. To check if Rugs USA is legitimate, reviews can be of great help.

The Rugs USA website shows ratings (five star rating) from customers who have bought from them before. Plus, other websites like Google and Yelp have feedback from people who ordered from Rugs USA. These reviews are significant in knowing if a firm is dependable. It seems that customers are content with their purchase from Rugs USA and that it is a true company.

Positive Reviews

Buying online? Trust reviews from other shoppers. Kixify has many happy customers. Plus, they have a 30-day return policy. Plus, a satisfaction guarantee. Their customer service team is praised for going the extra mile. So, if you’re after a real product from a genuine retailer, Kixify is your answer!

Negative Reviews

Rugs USA has mixed reviews. Most reviews are positive, with lots of five-star reviews. Yet some customers have had negative experiences. Reasons could be slow shipping, poor quality materials, or customer service issues. Also, many people report not getting their items and bad customer service.

These bad reviews should warn potential customers. Even though Rugs USA may have discounts, buyers should think about extra costs (like return shipping) and extra problems that could come up before buying from them.


Conclusion-Is Rugs USA Legit? Uncovering the Truth Behind the Company.

Rug USA has plenty of pricing options. Rugs can be as low as $19 or as high as $1499. Plus, there are various product categories, like classic rugs, indoor-outdoor rugs, and safavieh rugs.

Also, there are discounts available. Free shipping on orders over $45 and payment method discounts. Plus, free rug pads with purchases over $149 and 10% off custom orders. At checkout, customers may find promotional codes to use.

Rug USA makes price comparison easy. They have a range of prices and discounts. So, anyone can get the perfect rug for their space at a price they can afford.

Price Range

Rugs USA offers a variety of prices. Products start from under $100 and go up to thousands. Their online store has 16,000+ items. Prices range from a few dollars to $30,000+. They are not a discount site, but offer competitive prices. They also have regular sales events, so you can save money. Whether it’s for yourself or a gift, Rugs USA has budget-friendly and luxury options.

Comparison to Other Companies

Rugs USA’s selection rivals that of other rug businesses. Quality rugs from traditional to modern in all shapes and sizes are available. Prices are lower, often, than elsewhere. Discounts, free shipping for orders over a certain amount, and a rewards program are offered.

Customer service from Rugs USA is top-notch. Reps are knowledgeable and friendly. They provide same-day responses to inquiries. Shipping times are fast, usually within three weeks or less. This is similar to large online retailers like Wayfair or Amazon.

Shipping and Returns

Shipping and Returns is a key factor when customers decide if a company is reliable. Rugs USA offers free shipping to the mainland US, Alaska and Hawaii. International orders to Canada incur extra shipping fees. Customers can also use their own shipping provider.

The return policy allows customers to return a product within 30 days for a full refund, apart from shipping costs. Exchanges are available for items of the same or greater value, free-of-charge.

In short, Rugs USA has a customer-friendly Shipping and Returns policy, making them a trustworthy seller.

Shipping Options

U.S. customers of Rugs USA can get free shipping on their orders! These arrive in 5-7 business days. Looking for something faster? Express delivery and two-day shipping come at discounted rates.

International customers have access to delivery in 4-6 weeks, via FedEx or DHL with full insurance coverage.

Security is also a priority – customers can make payments with major credit cards or PayPal, through the secure checkout process.

Return Policy

Buyma demands that customers follow their return policy. To return an item, customers must contact Buyma customer service first. Returns have to be made within 14 days of purchase and the item must be unused and undamaged. Customers have to pay for all shipping costs. Buyma won’t accept returns if they are damaged during shipment or have been used or altered.

If a return is approved, a full refund, less applicable shipping charges, will be given to the original payment method. If an item was shipped with free shipping, the actual cost of shipping will be deducted from the refund amount.


Rugs USA is the real deal! They have a huge selection of rugs in all sizes, shapes and styles. Plus, they’re affordable. Thousands of customers have given them great reviews.

Still, you should always be aware of scams when you shop online. Read their customer reviews and research their return policy and shipping options. That way, your shopping experience will be stress-free. Shop responsibly with Rugs USA and get beautiful rugs at an amazing price!

Summary of Findings

Rugs USA is a US-based online retailer that’s been selling carpets and area rugs since the late 1990s. It features a vast array of products at competitive prices. Plus, free shipping is included on most orders. Its return policies are also very relaxed, making it easy for buyers to return items that don’t meet their expectations.

So, when searching for quality rugs, carpets and area rugs, Rugs USA is a great option. It has great prices, free shipping and a generous return policy.


We analyzed Rugs USA and found they are a legit business with good quality products and great customer service. They do have some bad reviews, but this can happen with any business.

To get the best experience with Rugs USA, we suggest going for the higher-priced rugs. These tend to have extra features and better quality. Express shipping is available if you need the rug quickly. Plus, Rugs USA offers warranties on all products for extra peace of mind.

FAQs about: Is Rugs Usa Legit

Q: Is Rugs USA a legitimate business?

A: Yes, Rugs USA is a legitimate business. They offer a wide variety of rugs from many different manufacturers, and they have been in business for over 30 years.

Q: Does Rugs USA offer free shipping?

A: Yes, Rugs USA offers free shipping on orders over $99.

Q: Does Rugs USA offer a warranty?

A: Yes, Rugs USA offers a 30-day return policy and a 1-year warranty on all of their products.