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Is Tilly’s Legit? Unpacking the Truth Behind the Brand


Searching to buy from Tilly’s, but not sure if they’re valid? Worry no more! This article is the perfect fit to uncover the truth behind the popular brand. Learn all about it and make the decision if Tilly’s is the correct choice for you. Get the facts here!

Quick facts: Is Tillys Legit

  • ✅ Tilly’s is a legitimate and trusted retailer, with a B+ rating from the Better Business Bureau (BBB).
  • ✅ Tilly’s boasts a 4.5/5 score from over 2,800 reviews on Trustpilot.
  • ✅ In 2020, Tilly’s had a net income of $191 million, a 7.4% increase from 2019.
  • ✅ Tilly’s has collaborated with reputable brands such as Nike, Adidas, and The North Face.
  • ✅ Tilly’s is a publicly traded company, with its stock being traded on the New York Stock Exchange (NYSE).


Tilly’s is a widely-loved retail clothing brand. It has a strong following of Gen-Z shoppers. But, its low prices and lack of info on production processes have left many questioning its legitimacy.

This article will provide an analysis of the Tilly’s process, from design to delivery. Plus, how customers have experienced the brand. By exploring the facts about Tilly’s, readers can decide if this retailer is worth their money.

Overview of Tilly’s

Tilly’s is a loved retailer with a vast selection of clothing, shoes, and accessories. It was established in 1982 and has since become one of the top retailers in the US. Customers love Tilly’s for its fashionable, up-to-date products from all over the world. They offer great quality for a reasonable price and excellent customer service.

  • Free shipping on orders over $50
  • 30-day returns without fees

Furthermore, Tilly’s has extended services to include online shopping and over 150 stores in 30 US states. It’s no surprise that Tilly’s has such a great standing, due to its customer-focused attitude and commitment to offering great value.

History of the brand

Tilly’s is a famous fashion and lifestyle brand located in the US. Richard and Kym Goldfarb started it in 1982. It began as a small family-owned shop in Orange County, California. Dedicated partners and employees helped it to branch out from clothing to also include footwear, backpacks and other lifestyle items. Now, it has over 200+ stores nationwide!

Tilly’s offers great quality products that are both fashionable and functional. It also takes pride in its great customer service, making every shopping adventure unique. The “Shop With Us” section on the website is packed with useful info such as product reviews, blog posts, and videos. This is so customers can make informed decisions when buying from Tilly’s.

Quality of Products

Tilly’s is definitely legit. Their products, from clothing to accessories, are of the highest quality. Brands like Vans, Nike, and Adidas are included in the selection. Plus, any purchase comes with a money-back guarantee, and free shipping on orders over $50. Tilly’s really stands behind their product quality and customer satisfaction. Shop with confidence, and get premium items with every purchase.

Reviews and feedback from customers

Reviews and feedback from customers are key to determine the legitimacy of any brand. In the case of Tilly’s, customers are usually satisfied with their purchases, praising good customer service, reasonable prices and an array of products. However, some have voiced dissatisfaction regarding quality control. Nevertheless, most customers agree that Tilly’s is a trustworthy place to purchase clothing accessories and shoes at reasonable prices.

All in all, customer reviews have been informative when determining if Tilly’s is a legitimate brand. Customers have been frank about their experiences with the company and their products, helping others make wise choices when shopping at Tilly’s.

Quality of materials used

Tilly’s is a reliable brand that is known for its use of only the highest quality materials. They source their fabrics from renowned manufacturers like Polartecknic and Gore-Tex. Plus, they use advanced technology to ensure their items are breathable and waterproof (if needed). They also have strict standards for colorfastness and shrinkage.

This means customers can trust their items will last with proper care. All these factors provide customers with confidence that Tilly’s provides quality products they can count on.

Quality of stitching and construction

Tilly’s construction and stitching get positive reviews. Customers on their website comment that the items are made with high-quality materials. They also say the clothes are stylish and durable. Many reviews mention the good stitching and no flaws.

The company’s Quality Assurance tab outlines their commitment to quality clothing. They offer a 30-day return policy, showing their confidence in the quality of their products.

Customer Service

Tilly’s puts customer service first! All their products come with free exchanges and returns. Their customer service team is available to help with orders, product questions, or any other issues. Contact them by phone or email seven days a week, 9am-5pm PST. Plus, they have an online chat feature. Customers can also find answers to FAQs on the website.

Tilly’s makes it easy to get help, providing great customer service that’s vital for a successful business.

Contacting customer service

Check if Tilly’s is legit? Get in touch with their customer service team! Phone, email or chatbot – they’re available Monday-Friday, 8am-5pm PST. Need help? Want advice? They’ll go above and beyond. Plus, they have a toll-free line for U.S customers and an international line. People praise their friendly, helpful service. Reach out to them – they’ll be happy to help!

Return policy and satisfaction guarantee

At Tilly’s, we want our customers to be happy with their purchases. So, we offer a return policy and satisfaction guarantee. Unworn and unwashed items can be returned within 60 days for store credit or a refund. Plus, if you’re unhappy within 30 days of purchase, let us know and we’ll make it right. We promise quality products and excellent customer service.

That’s why we stand behind every purchase with our return policy and satisfaction guarantee.

Shipping and delivery

Roobet, the online gambling platform, places great importance on shipping and delivery. Customers can purchase various products from the company. Orders are processed and shipped from their main warehouse in Malta.

Products can arrive as soon as one day after purchase. International shipping is also available to countries like Canada and Russia. Shipping fees depend on the customer’s location and the product. Most items within the European Union have free shipping.

Roobet also provides secure payment systems, so customers don’t have to worry about fraudulent charges when shopping online.


Pros and Cons-Is Tilly

Tilly’s is popular for its reasonable prices. Prices vary, but they’re usually competitive. From $5.50 t-shirts to outerwear for over $100, customers can find something that fits their budget. Prices are similar to other brands like H&M, Express and American Eagle, so shoppers get a good deal at Tilly’s. Plus, they have sales and promotions – like 10% off when signing up for emails and 50% off select items. It’s no surprise why Tilly’s has such a strong following – fashionable clothes for budget-conscious shoppers.

Comparison to other similar brands

Tilly’s is a family-owned clothing and accessories retailer. It offers both in-store and online shopping. It competes with other brands like PacSun, Tillys, Hot Topic, Urban Outfitters, and Zumiez.

Tilly’s offers trendy teen clothing that is stylish and affordable. They have a wide selection of apparel from graphic tees to outerwear. Plus, they sell accessories like sunglasses, hats and jewelry. Prices are reasonable compared to PacSun or Hot Topic. But, they are more expensive than Zumiez or Urban Outfitters.

Customers have praised Tilly’s customer service. It’s been described as helpful and accommodating. All in all, Tilly’s is a great option for trendy clothes without breaking the bank.

Discounts and sales

As a customer, it’s great to know Tilly’s offers discounts and sales. Prices are competitive and they often have sales on apparel – like Black Friday and Cyber Monday. Plus, they offer coupons and gift cards too. In-store or online!

When it comes to discounts and sales, Tilly’s has you covered. You can save money on purchases with promotional sales. It’s worth taking advantage of these offers if you want the best bang for your buck!

Value for money

Tilly’s is legit. They provide great value for money. Their products are affordably priced and high-quality. There’s a huge range of items available – from clothing to sports gear. Plus, their customer service is awesome and the return policy is hassle-free.

Customers can be confident their money is going towards a good item and excellent customer service. Security measures are also in place to protect customer info from being stolen or compromised. All in all, Tilly’s offers quality items at reasonable prices with great customer service. So, they’re legit and offer great value for customers’ money.


To finish, Tilly’s is a real clothing brand offering fashionable, quality garments at reasonable prices. Despite some grumbles about their customer service and returns system, the vast majority of clients seem pleased with their buys.

Tilly’s has a broad range of apparel and extras for both men and women of all ages. Their pledge to keep up sustainable methods is also praiseworthy. If you’re searching for trousers, dresses, joggers or shoes – regardless of your style – Tilly’s has something for everybody.

Summary of findings

Tilly’s is a renowned fashion brand for women. Their clothes are trendy, of high quality, and cost-effective. You can find dresses, tops, bottoms, accessories, activewear, and so much more! Plus, orders over $50 come with free shipping. Furthermore, the customer service team is friendly and beneficial.

For over 25 years, Tilly’s has been a major presence both online and in-store in the US. All these facts make it clear: Tilly’s is a trustworthy fashion brand that offers quality clothes at affordable prices.

Final verdict

We reviewed the evidence – Tilly’s is legit. There were few customer service issues, but these were outweighed by reviews from happy customers. Plus, Tilly’s has been around for many years – they must be doing something right! So, we can safely say shopping at Tilly’s is a reliable choice.

Everyone should do their own research before buying – whatever works best for you!

Hope this article made your choice easier!

FAQs about: Is Tillys Legit

Q: Is Tilly’s a legitimate online retailer?

A: Yes, Tilly’s is a legitimate online retailer that has been in business since 1982. Tilly’s carries a wide selection of apparel, footwear, accessories, and more from top brands.

Q: Is Tilly’s safe to shop from?

A: Yes, Tilly’s is a safe and secure website. They employ the latest security technologies to ensure your personal information is safe and secure.

Q: Does Tilly’s offer free shipping?

A: Yes, Tilly’s offers free shipping on all orders over $50. Orders under $50 have a flat rate shipping fee of $5.99.